Privacy Policy
Last Updated: 2/4/2026
Penpell Systems Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
- Name and contact details (email address, phone number)
- Company information (when applicable)
- Job title and role (when applicable)
Usage Information
- Pages visited and time spent on our website
- Browser type and version
- Device information
- IP address (anonymised where possible)
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and maintaining our services
- Responding to your enquiries and requests
- Sending you technical notices and updates
- Improving our website and services
- Developing new features and services
- Complying with legal obligations
- Analysing usage patterns and trends
3. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- With your consent: When you explicitly authorise us to share your information
- Service providers: With trusted third parties who assist us in operating our website and conducting our business
- Legal requirements: When required by law or to protect our rights, property, or safety
- Business transfers: In connection with a merger, sale of assets, or transfer of business
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Your Rights
Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.
7. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your jurisdiction. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy.
8. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Penpell Systems Ltd
124 City Road
London, England
EC1V 2NX
Email: info@penpellsystems.co.uk